Date this page was last Updated
01/12/2012 06:36 PM
What type of
payment methods do you accept?
We accept credit card payments, direct cash, and
electronic checks through PayPal. If you do not have
a PayPal account and wish to pay with a personal
check or money order, your order will be held for
seven (7) days or until the check / money order is
cleared through our bank.
Please mail a copy of your order and payment to:
Day-Star Candle & Soap Supply
Stacy Herrod
320 Robison Rd
Coldspring, TX 77331
SHIPPING
Day-Star Candle & Soap Supply utilizes the United
States Postal Service (USPS) for our shipping needs.
ALL domestic packages now include insurance. The
cost of insurance is included in the postage fee at
checkout.
DAMAGED SHIPMENTS
Day-Star is not responsible for packages once they
have left our facility. All packages leave our
facility well-packaged, in good shape. If you
receive a package that has damage to it, you must
report it to USPS for a refund. Filing the insurance
claim is Customer’s responsibility. We cannot refund
any monies for damaged shipments. You can contact
USPS at
http://www.usps.com
USPS PRIORITY DELAYS
Please note that USPS Priority mail does not
guarantee a specific delivery time. Usual delivery
times are 2-4 days within the US, but if the package
is delayed for any reason, this is not something
that Day-Star can control. Expect longer ship times
with International orders as they have to go through
Customs. If you need your order by a specific date,
please email Day-Star for other options of delivery.
PRODUCTS ELIGIBLE FOR RETURN OR EXCHANGE
Day-Star is not unable to accept returns on any
fragrance as once it leaves our possession we cannot
guarantee its purity. Products that have been closed
out or purchased on sale are not eligible for
return. However, due to certain circumstances we may
work with you on a return. This is solely up to
Day-Star’s discrepancy. Please contact us at
info@daystarsupplies.com
to discuss the problem.
• Returns are subject to a 20% restocking fee.
• Return shipping fees are not reimbursable.
• Import/Export duties and taxes are not
reimbursable.
CAN I ADD ON OR CHANGE MY ORDER?
In an effort to expedite order processing time &
ship orders ASAP, order processing is automated. Due
to the large volume of order add-on & change
requests we receive, we have implemented a $5 charge
if you request to make any changes to your order.
There are many "parts in motion" once an order is
received and there are many steps necessary to make
a change to an order, so please double check your
order carefully before finalizing it
ORDER CANCELLATIONS / AD & SPECIALS
In order to expedite orders as quickly and
efficiently as possible, we have implemented an
Order Cancellation/Change Policy. Any order that is
canceled within one (1) hour of Order Date/Time will
be free of any Payment Processing Cancellation Fee
and/or Restocking Fee. Any order Canceled after the
one (1) hour time frame will be assessed a
Processing Cancellation Fee of 20% of the subtotal
of your order.
Please be certain of what you are ordering prior to
completing your order. If you request a change to
your order, we will make every effort to make the
adjustment, but cannot guarantee that change
requests will be honored due to the fact that we
prepare & ship as quickly as possible.
Orders cannot be canceled or changed so as to take
advantage of ads or specials promoted (the 1 hour
time-frame does not apply). In fairness to all
customers, we will not adjust invoices for discounts
and promotions that were not in effect at the time
your order was placed.
AVAILABILITY/STOCK/BACKORDERS
We make every attempt to keep all products in stock,
but we cannot guarantee their availability. Out of
stock items will not be back ordered. If any items
are out of stock, we will attempt to contact you by
e-mail or phone for instructions. At that time you
will be given options of choosing alternate items or
canceling those items. If we cannot contact you
before the end of the next business day, your order
will be shipped without those items and you will
need to re-order them at a later date.
Frequently
Asked Questions