 Frequently
Asked Questions
Please Read Store Policies
Here
What type of payment methods do you
accept?
We accept credit card payments, direct cash, and electronic
checks through PayPal. If you do not have a PayPal account and
wish to pay with a personal check or money order, your order
will be held for seven (7) days or until the check is cleared
through our bank.
Effective January 31, 2007
Day-Star Candle & Soap Supply will continue utilizing the
United States Postal Service for our shipping needs. After
speaking to our Postmaster, it is safe to use their service
until further notice. We will notify you if we hear any new
changes from the USPS.
Shipping and Insurance:
Day-Star Candle & Soap Supply will make every
effort to ship all orders within 48 hours or 2
business days: excluding weekends, sales, and
holidays. We may; however, delay shipping an order
due to inventory shortages or increased order
volume. If expedited delivery is required, please
check on product availability before ordering.
● Our volume of orders is shipped via USPS Priority
Mail. Heavier orders or orders with a low flashpoint
may be shipped via USPS Parcel Post or UPS Ground.
● All orders / parcels shipping to Canada will be
sent via UPS unless previous arrangements are made
prior to placing of order. Please email
info@daystarsupplies.com to discuss shipping
carriers.
● Actual shipping is charged separately from the
order placed, and will need to be paid before the
package is shipped. In regards to packages that are
shipped through USPS: Day-Star STRONGLY RECOMMENDS
purchasing insurance. The current rates are listed
below.
|
|
Order Total |
Insurance Rate |
|
$0.01 to $50.00 |
$1.30 |
|
$50.01 to $100.00 |
$2.20 |
|
$100.01 to $200.00 |
$3.20 |
|
$200.01 to $300.00 |
$4.20 |
|
$300.01 to $400.00 |
$5.20 |
|
$400.01 to $500.00 |
$6.20 |
● Day-Star cannot be held responsible
for any item / parcel once it leaves our facility. We will not
replace your parcel if it is not insured.
● Shipping costs are non-refundable.
● Items lost or damaged during shipping should be taken care of
according to the post office rules and regulations.
● Visit
USPS.com to learn more
about filing an insurance claim:
http://www.usps.com/insuranceclaims/welcome.htm
NOTICE:
Free Shipping on all orders over
$200.00
Insurance is optional and it is Customer's
responsibility to ask!
Free Shipping is applicable to Continental
US residents only
International orders will receive 1/2 off
shipping fees
Where are you located?
We are located in small, picturesque town of Coldspring,
Texas. We are located in an ideal location. We are only 60
miles from Houston, Beaumont, Huntsville, and Lufkin, Texas.
Do I need a Sales Tax ID to purchase
from Day-Star?
If you reside in the state of Texas, you will need to provide
a copy of your sales tax and a copy of the Sales Tax Resale
Certificate. You can find this form at:
www.window.state.tx.us/taxinfo/taxforms/01-3391.pdf
Please fill this out and return to Day-Star via fax or mail.
Please contact us at (936) 653-8979 before sending fax or you
may mail it to:
Day-Star Candle & Soap Supply
320 Robison Road
Coldspring, TX 77331
Otherwise, you will be charged state sales tax.
If I need an MSDS sheet for any
Day-Star oils that I purchase, can I obtain this from you?
Yes! We will get the necessary MSDS sheet out to you as soon
as possible!
Please remember that although we do test in candles; we do not
test in all wax types. Therefore, we recommend that you purchase
a sample for your particular wax before purchasing larger
amounts. We have not tested our oils in Gel: please do your own
testing for compatibility and polarity.
Our oils are uncut, highly-concentrated, and manufactured for
use in paraffin wax blends, soy wax, cold-process soap, and skin
applications (unless noted otherwise). Due to the complexity of
our oils, please remember that “Out of the Bottle” reviews are
not the best way to judge the oil. Always test in your
particular application for the full-bodied results of the oil:
many times the complex notes do not come to life until it is in
the application.
Our fragrances are formulated for Day-Star by a master
perfumist. Our fragrance manufacturer is required to follow the
standards and guidelines set by IFRA (International Fragrance
Association). This Association tests all aroma chemicals and
determines which ones are considered skin safe and can be used
in fragrance formulations for skin product applications. And, in
the case of some aroma chemicals that are questionable, they
determine the acceptable percentage that can be used in the
formula to maintain a "skin safe" status. Our fragrances comply
with IFRA standards.
If I do not like the oils purchased,
can I return them?
No. We cannot accept returns on Fragrance Oils. Please keep
this in mind and order samples for testing before making a
large purchase.
Do you have a storefront?
At this time, we are only a home-based internet business. We
will keep you updated if this changes in the future. If you
are in the area, we may consider making an exception… by
appointment only to help you save on shipping!
To reach us by telephone:
Stacy Herrod ~ (936) 653-8979
Hours of Operation:
Sunday & Monday - Closed
Tuesday - Thursday 10am till 6pm
Friday & Saturday 10am till 2pm
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